Privacy Policy

INFORMATION COLLECT

We simply collect your information, to provide better and rich experience with your subsequent visits. For example, what kind of mobile recharge, you supposedly want, what kind of bus type you like to travel and what kind of deals or offers you like the most. We collect your information in two different ways.

Technical Information – The Information We Fetch

Whenever you use our service, our analytics fetches your technical information, like your browser, ip address, your operating system, and much other technically relevant information.

WHY WE COLLECT AND HOW WE USE YOUR COLLECTION

We collect your personal information, to understand your personal behavior, and choices, so we can create better experience for you, whenever you visit our web portal and secondly, to offer you better deals and propagation than your ideal choice.

We collect your technical information, simply for the sake of improving our back-end technology, so we can give you quick and hassle free experience. And you always come back to use our service.

HOW TO ACCESS YOUR INFORMATION AND UPDATE IT.

We always provide an access point to your information whenever you use our services. So there is no need to worry about information access and updatation. But in any case, if you have any problem in accessing your own information, you can always contact us.

USE OF DEMOGRAPHIC / PROFILE DATA / YOUR INFORMATION

We use personal information to provide the services you request. We use your personal information to resolve disputes; troubleshoot problems; Send money, collect money; measure consumer interest in our products and services and we may use this information to keep you apprised on any online and offline offers, products, services, and updates that shall be made available for use of our customers. We use the information thus obtained to customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions which are an integral part of the use of this application; and as otherwise described to you at the time of such collection. We identify and use your IP address to help diagnose problems with our server, and to administer our app. Your IP address is also used to help identify you and to gather broad demographic information. ecopay.co.in uses the SMS platform for sending messages related to password reset, Beneficiary addition, Maintenance Notification for our Agents etc.

SHARING OF PERSONAL INFORMATION

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement offices upon such requests, third party rights owners or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

NO INFORMATION DISCOLOSURE POLICY TO THIRD-PARTIES

We don’t share any personal or confidential information to any third-party for commercial and personal profit. However, we use your information for our in-house projects to make better future products and services.

WE ARE 100% SECURED AND CERTIFIED

We are GeoTrust certified service, which guarantees your personal information is in safe hands, and 100% secured from any internet hack or data theft attacks. Though along with GeoTrust SSL certification, we have also employed many security checks to make leak-free system.

POLICY CHANGES

Our Privacy Policy may change every once in a while. Though, we make these changes on growing demand of consumer or to compile with Government or Industry guidelines, but we won't decrease your rights under this Privacy Policy without your voice being heard. We will post any changes in Privacy Policy over here on this page. So keep visiting this page, for getting regular updates on privacy policy.

Refund and Cancellation Policy

In Recharge and Bill payment service once you have paid a bill OR recharged a mobile number then mostly it is not possible to get a refund from biller or Operator. However there are several provisions where we can raise complaints to biller for the same. Here complaint system works for entertaining disputes like bill paid but not updated on biller panel OR Recharge has been done but not credited in mobile number etc.

E Skytele Services LLP can refund only those bills / recharges if they are stucked at our portal or at operator/biller due some technical issue. Once the bill or recharge posted on biller and marked success then biller/operator refund policy would be applicable on transaction and customer/agent. Follwing are cancellation and refund policy of our system:

Cancellation Policy

Registration Fee will be non refundable always.

Wallet loaded via payment gateway can be used only in recharge and bill payments.

No cancellation available in both of services like recharge and bill payments.

Refund Policy

We will try our best to create the suitable design concepts for our clients. registration fee not refundable so check all details before pay fee. For any kind of dispute or transaction related issue agent have to email the details at support@skytelemart.in. if any transaction which found failed on biller/operator panel, that would be refunded automatically in your wallet within 7 days from the date of dispute raised. If paid by credit card, refunds will be issued to the original credit card provided at the time of making payment and in case of payment gateway name payments refund will be made to the same account.